Performing a Normal (Soft) Reset on a Palm Centro

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.

Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.

To perform a soft reset:

  1. Remove the battery from your Centro, and then reinsert it. Don’t know how? See Replacing the battery.

NOTE The reset begins when you reinsert the battery.

  1. At the end of the soft reset, Date & Time Preferences appears. Select Done.

Performing a Hard Reset on a Palm Centro

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.

Caution if you perform a full reset, your Palm Centro returns to its default settings and looses all information that is not recorded in ROM.

To perform a System reset:

  1. Remove the battery from your Centro, and then reinsert it.
  2. When the Palm logo appears, press and hold Up until the black status bar at the bottom of the screen fills and disappears, and then release Up .
  3. Delete the third-party application that you suspect is causing the problem.
  4. Perform a soft reset. The wireless features of your Centro are not available until you complete this step.

To perform a hard reset:

  1. Remove the battery from your Centro, and then reinsert it. Don’t know how? See Replacing the battery.
  2. When the Palm logo appears, press and hold Power/End until the black status bar at the bottom of the screen fills and disappears, and then release Power/End .
  3. When the Erase all data? prompt appears, press Up . to confirm the hard reset.

IMPORTANT If a Reformatting in progress message appears, do not touch your Centro until the process is complete. This may take up to 10 minutes.

  1. When the language selection screen appears, select the same language you selected for your desktop software.

IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

  1. (Optional) If you want to confirm that the hard reset was successful, immediately afterward, press Applications and select HotSync

If your device name appears in the upper-right corner, the hard reset was not successful.


Page last modified on November 16, 2010, at 05:56 AM