Performing a Normal (Soft) Reset on a HTC Sapphire

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.

Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.

To perform a soft reset

  • Press HOME > MENU, then touch Settings.
  • Scroll down the screen, then touch SD card & phone storage.
  • Navigate to the Internal phone storage section, then touch Factory data reset.
  • On the Factory data reset screen, touch Reset phone and then touch Erase everything.

Performing a Hard Reset on a HTC Sapphire

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.

Caution if you perform a full reset, your HTC Sapphire returns to its default settings and looses all information that is not recorded in ROM.

To perform a hard reset

  • With the phone turned off, press and hold the HOME and BACK buttons.
  • Briefly press the END CALL/POWER button while continuing to press the HOME and BACK buttons.
  • When you see the screen with the three Android images, release the HOME and BACK buttons, and then press the TRACKBALL.
HTC Sapphire Button Locations

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Page last modified on February 02, 2011, at 01:50 PM