Performing a Normal (Soft) Reset on a HTC Desire Z

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.

Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.

  • If the display is off, press the POWER button to turn it back on
  • Unlock the phone display.
  • Press and hold the POWER button, and then tap Restart.
  • When asked to confirm, tap Restart.

If these steps don't work, you can remove and replace the battery, and then turn HTC Desire Z on to restart it.

Performing a Hard Reset on a HTC Desire Z

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.

Caution if you perform a full reset, your HTC Desire Z returns to its default settings and looses all information that is not recorded in ROM.

The most convenient way to do a factory reset is via the phone settings. To perform a hard reset from phone settings:

  • From the Home screen, press MENU, and then tap Settings.
  • Tap SD & phone storage > Factory data reset.
  • Tap Reset phone, and then tap Erase everything.

To perform a hard reset using the phone buttons

  • Remove the battery, wait for a few seconds, then reinsert the battery.
  • Press and hold the VOLUME DOWN button, and then briefly press the POWER button.
  • Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
  • Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.


Page last modified on July 19, 2011, at 03:38 PM